Support

Frequently Asked Questions

Frequently Asked Questions

What products and services does Napkins NYC offer?

Napkins NYC offers a curated selection of high-quality textiles and decor across categories such as Table, Napkins, Home Decor, Accessories, Bedding, Pillow Cases, and Pillowcases. We provide both ready-made items and custom options to suit homes, events, and interior design projects.

Do you offer custom napkins and pillowcases?

Yes. We offer custom sizing, stitching options, and personalized embroidery for napkins and pillowcases to match your color scheme, logo, or event theme. Custom orders are handled through our design team, with timelines communicated during inquiry.

What materials are used in your products?

Our products feature a range of high-quality fabrics, including 100% cotton, linen blends, and premium textiles chosen for durability and feel. Specific material details are listed on each product page, and our team can provide guidance based on your needs.

How do I place an order?

Browse our categories, select an item, and choose the desired options (size, color, quantity). Add to cart and checkout using our secure payment processor. For custom items, use the Custom Inquiry form to start the process, and a specialist will reach out with next steps.

What are your shipping options and delivery times?

We offer standard and expedited shipping options. Delivery times vary by product and destination. Estimated timelines are shown at checkout, and you will receive tracking information once your order ships.

Do you offer international shipping?

Yes, Napkins NYC ships to select international destinations. Availability, rates, and delivery times will be shown at checkout for your location.

What is your return and exchange policy?

We accept returns and exchanges within a specified window from the delivery date for items in original condition. Customized or personalized items may be excluded. Please review our full policy on the Returns page or contact customer support for assistance.

How can I contact Napkins NYC for support?

You can reach us via the Contact page on our site, by email at support@napkins.nyc, or by phone during business hours. Our team aims to respond promptly to inquiries related to orders, custom projects, and product details.

Are there care instructions for napkins and bedding?

Yes. Care instructions vary by material but generally include machine washing with like colors, using mild detergents, and avoiding high heat during drying. Specific care labels are provided with each product to help maintain quality over time.

Do you offer wholesale or business accounts?

Yes, we offer wholesale and business-to-business options for retailers, event planners, and interior designers. Please fill out our wholesale inquiry form to receive pricing, terms, and catalog access.

How can I stay updated on new products and promotions?

Sign up for our newsletter on the homepage to receive the latest product drops, special offers, and design tips. You can also follow us on our social channels for updates.

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